Interoffice Dispensary Coordinator
Reports to: Director of Revenue Cycle Operations
Department: Revenue Cycle Management
The Interoffice Dispensary Coordinator (IOD-C) is a centralized function, responsible for supporting financial elements associated with managing the practice dispensaries (oral prescriptions). Additionally, the IOD-C will work closely with the patient (and pharmacy technicians at the practice) to complete prior authorizations, assist with billing, garner foundation money (as available), and when the need arises obtain “free drug”.
This is a matrixed role directly reporting to the Director of Revenue Cycle Operations and indirectly reporting to Vice President of Clinical Operations. This position does not have any direct supervisory responsibilities.
Job Duties and Responsibilities:
The IOD-C will work with practice managers and staff to ensure that the dispensary operates safely and efficiently. Duties include assessing all orders for oral prescriptions, updating patient medication status, answering telephone calls, communicating with the healthcare team, patients, payors, and patient services. The IOD-C will be responsible for tracking volumes and reporting to leadership. Clear, concise, timely, accurate communication, and documentation are important attributes in this role avoiding possible errors and ensuring patient safety. Being adaptable, flexible, while maintaining focus are keys to the success of this role.
- Providing exceptional ‘customer’ service (e.g. in person, over the phone, email/ written communication).
- Answering the telephone in a professional and timely manner.
- Navigating insurance plans and assuring accurate billing occurs to the appropriate insurance (includes coordination of benefits for patients with more than one payor, understanding overrides, pharmacy claim rejection codes, and manual billing)
- Staying informed on current availability of, and assisting patients with copayment assistance methods, from copayment cards or programs to foundation or grant support.
- Maintaining and updating financial records on the patient in the ‘Assist Point’ system (e.g. prior authorizations, free drug applications, foundation resources).
- Referring any clinical questions regarding prescriptions, drug information, or health matters to a clinician in the practice.
- Coordinating the processing of prescriptions in practices (as needed).
- Assisting in the verification of prescription accuracy.
- Collaborating with practices to resolve patient-specific issues and necessary recommendations to send prescriptions to external pharmacies.
- Weekly review of medication status, communication with the practice staff, patient receipt of prescriptions, and barriers within the dispensary process.
- Establish and maintain meeting cadence with practices to review patients requiring free drug and foundation wait lists.
- Educate practice staff and exhibit expert level understanding with Assist Point.
-Microsoft Office (Word, Excel)
-Clinical Information Systems (ex. G4, OncoEMR, QS1)
-Process related to prior authorizations, claim rejections, financial assistance (through foundations), and free drug process
-Self-starter, time management
-Patient/ team focused
-Team player, positive attitude, professional, effective communicator
-Critical thinking, identifies opportunities, independent problem solving, good follow through
-2+ years of pharmacy technician experience (prefer retail pharmacy/ claim rejections experience)
-Pharmacy Technician Certification Board (PTCB) Certification Process, maintain certifications
-Excellent verbal and written communication skills
-Oncology EMR-Charting experience preferred
-Experience with community oncology operations
-Experience with developing training tools and patient education
- Able to lift 10 pounds for routine performance of essential functions.
- May be exposed to adverse indoor and outdoor environmental conditions, bloodborne pathogens, physical hazards (e.g., needle pricks, etc.) and chemical hazards.
- May have long periods of sitting and/or standing and walking.
- Requires long periods of computer and telephone use.
This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
Come as you are. Here at Verdi Oncology, Inc, we want everyone to feel comfortable being their true, authentic selves at work. This means that we make all employment decisions based on business need, job requirements, and individual qualifications without regard for race, gender, gender identity, sex, color, ethnicity, religion, family or parental status, disability, veteran or military status, or any other statuses protected by Federal laws or regulations or those in the locations where we operate. We are committed to maintaining a workplace that is free of discrimination, harassment, and/or retaliation for all members of the team.
All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an “at-will” basis.
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