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Clinical Operations Manager

The Clinical Operations Manager is responsible for the overall day to day operations of our clinics as well as providing leadership, staff development and management of key functions in order to provide high quality patient care.

Position Details:

Reports to: Director of Clinical Operations
Department: Corporate
Location: Brentwood, TN
Status: Full-time, Salary, Exempt

Key Responsibilities:

  • Oversees the operations of multiple oncology clinics. Maintains effective communication with staff, physicians, management & peers on operational updates.
  • Evaluates staffing needs and makes recommendations.
  • Collaborates with providers concerning operations and reports up to appropriate leadership.
  • Supports and communicates strategic goals and priorities to practice managers and staff.
  • Enhances operational effectiveness, emphasizing cost containment, high quality patient care and patient/employee satisfaction.
  • Participates on projects or committees in support of the organization’s strategic initiatives and priorities.
  • Directs clinic management and staff with implementation of Verdi policies, procedures, and work standards.
  • Conducts regular meetings to address policies and clinical practice for each of our clinic
  • Responsible for oversight and management of inventory.
  • Responsible for growth and development of clinic management.
  • Compiles/analyzes data for monthly and quarterly reports and develops and implements action plans.
  • Responsible for reviewing and analyzing patient satisfaction and developing action plans.
  • Assists with annual performance reviews.
  • Oversight and involvement with a range of projects; from independent work on small projects to leading teams on large scale system-wide changes.
  • Identify opportunities to redesign operational systems to maximize labor and operational efficiency.
  • Supports departmental organization structure through proper hiring, and placement, scheduling of work, assignment of responsibility, and delegation of authority.
  • Responsible for identifying training needs and standardizing and facilitating training solutions.
  • Ensures all activities are carried out in compliance with organization policy and local, state, and federal laws and regulation governing activities, organizational structures, management philosophy and mission and vision statements.
  • Other duties and projects as assigned.

Knowledge, Skills, & Abilities:

  • Knowledge of oncology principles and practices.
  • Knowledge and implementation of regulatory requirements and laws that govern clinic activities.
  • Ability to empathize with patients and families.
  • Ability to communicate and work effectively with all levels of management and other colleagues.
  • High level of customer service ethics with courteous demeanor and the ability to process patient and public inquiries, including complaints, and respond with poise and efficiency.
  • Ability to handle many tasks simultaneously and deals effectively with changing priorities.
  • Skills in exercising high degree of initiative, judgment, discretion, and decision making.
  • Proficient in the use of computer applications regarding productivity (MS Word, Excel, Outlook), database and patient scheduling and other medical information systems.

Basic Qualifications:

  • Bachelor’s degree in healthcare administration, business administration, or related field required.
  • 3-5 years office management experience including at least 2 years in a clinic setting preferred.

To apply, submit your resume to [email protected]